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A discussion between Linda Norris, Danny Cohen, and Stacey Mann about their experiences with sites that represent painful histories.

Their exposure to these types of sites as both a visitor and an interpreter provides multiple lessons for the different way these stories can be communicated.

They emphasize points such as allowing the visitor to come to their own emotional conclusions without suggestion, going beyond the literal, providing multiple perspectives, and understanding that each visitor will impart their own personal experiences and thus create a unique memory.