Tree thumbnailAs frontline workers, docents are the face of an institution and provide the direct connection many visitors experience with the interpretation presented at a site.

The bulk of docent training often centers on content rather than how to engage and interact with visitors.

This Technical Leaflet explains different techniques for communicating with visitors that should be included in docents’ training.

Gerald H. Krockover and Jeanette Hauck focus on the questioning technique as an effective way to engage with visitors.

They guide professionals in crafting training workshops that teach docents question-asking skills and questioning levels that generate low to high level responses from visitors.

Also provided is an eight-step evaluation to help docents determine the effectiveness of their questioning.

Technical Leaflet #125 (1980)